Shipping policy

Thank you for shopping with Nolan Hills. We are committed to delivering your orders swiftly and securely, whether you're based in the United States or anywhere around the world. Please review our shipping terms below.

Shipping Destinations

We proudly ship to:

• All U.S. states and territories
  
• International locations, including the UK, Europe, Canada, and Australia
  

Order Processing Time

• Orders are processed within 1–3 business days (Mon-Fri)
  
• Business days: Monday to Friday (excluding public holidays)
  
• Order cut-off time: 5:00 PM (GMT-05:00) Eastern Time (US & Canada)
  

Transit Times

• USA: 6–12 business days
  
• UK & Europe: 6–12 business days (Mon-Fri)
  
• Canada & Australia: 6–12 business days (Mon-Fri)

Note: Delivery times may vary depending on your location and customs processing.
Total delivery time Processing time + Transit time

United States, Mexico, Qatar, Canada, Costa Rica, Iceland, Saudi Arabia, Singapore, United Arab Emirates

Transit	Orders	Cost
6–12 business days	$0.00–$149	$9.99
6–12 business days	$150 and up	Free

Georgia, Hong Kong SAR, Indonesia, Israel, Japan, Malaysia, United Kingdom, Åland Islands, Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Croatia, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guernsey, Guyana, Vatican City, Hungary, Ireland, Isle of Man, Italy, Jersey, Kiribati, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Nauru, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, North Macedonia, Norway, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Poland, Portugal, Romania, Russia, Samoa, San Marino, Serbia, Slovakia, Slovenia, Solomon Islands, South Georgia & South Sandwich Islands, Spain, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Tokelau, Tonga, Tuvalu, Ukraine, U.S. Outlying Islands, Uruguay, Vanuatu, Venezuela, Wallis & Futuna

Transit	Orders	Cost
6–12 business days	$0.00–$149	$6.99
6–12 business days	$150 and up	Free

Shipping Options and Costs

For Orders bis to $149

• USPS Tracked Shipping – $9.99
  
• International Standard Shipping – $6.99
  
• International Insured Shipping – $9.99
  

• Insured & Tracked Shipping – $14.99
  

For Orders ab $150 free Shipping

Shipping Providers

We work with trusted shipping carriers to ensure timely and safe delivery. These may include:

• USPS
  
• DHL eCommerce
• DHL Express
• UPS
• FedEx, and others depending on destination
  

Customs, Duties & Taxes (International Orders)

International orders may be subject to import taxes, customs duties, and fees levied by your country’s customs office.
These charges are not included in our prices or shipping fees and are the customer’s responsibility.
 We recommend checking with your local customs authority before placing your order.

Tracking Information

You will receive a shipping confirmation email with your tracking number once your order has shipped.
Please allow 24–48 hours for the tracking to update. You may track your order on the courier's website or via the tracking link provided.

Order Cancellations

• Orders may only be cancelled before they are processed or shipped.
  
• Once an order has been dispatched, it can no longer be cancelled.
  
• For cancellation requests, please email info@nolan-hills.com with your order number as soon as possible.
  

Shipping Issues

If your tracking shows "Delivered" but you did not receive the package:

• Check your mailbox, front door, neighbors, or leasing office.
  
• Wait 24 hours, as some carriers mark packages delivered slightly before arrival.
  
• If the package is still missing, contact us at info@nolan-hills.com.
   We will work with the shipping carrier to investigate the issue.
  

Please note: We are not responsible for packages lost due to incorrect shipping addresses entered at checkout.

Delivery Exceptions

Occasionally, deliveries may be delayed due to:

• Weather conditions
  
• Customs processing (for international orders)
  
• Strikes or other logistical disruptions
  

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed status:

• The customer will be notified via email.
  
• Re-shipping may be possible at the customer’s expense.
  
• If a refund is requested instead, the original shipping cost will be deducted.