Refund policy

At Nolan Hills, we want you to love your purchase. If something isn’t right, we’re here to help. Below you’ll find our complete return and refund policy.

Return Window – 30 Days from Delivery

You have 30 calendar days from the date your order is delivered to request a return.

Return eligibility requirements:

• Items must be unused, unworn, and in original condition
• Original tags must be attached
• Items must be returned in original packaging
• A valid receipt or proof of purchase is required

How to Initiate a Return

Please email us at info@nolan-hills.com with:

• Your order number
• A brief reason for your return

We’ll respond with step-by-step return instructions and the correct return address.

Return Method

We accept returns via:

By Mail: Ship the item to our return facility using your preferred carrier or the provided label

You can send it to our USA return address:  30N South Gould Street, Sheridan, Wyoming 82801, United States.         

Return Shipping Costs

• The customer is responsible for the return shipping cost.

Restocking Fee

• No restocking fee applies to any return — it’s completely free to send items back (excluding return shipping where applicable)

Refund Process

Once we receive and inspect your returned item(s):

• A refund will be issued to your original payment method
• Refunds typically take up to 10 business days to process
• Original shipping fees are non-refundable (unless due to our error)

Damaged or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, contact us immediately at info@nolan-hills.com with your order number and photos. We'll make it right—either by sending a replacement or issuing a full refund.

Exchanges

We don’t currently process exchanges. Instead:

1. Return the item as usual
2. Once your return is approved and refunded, place a new order for your preferred item

EU Customers – Right of Withdrawal

If you’re based in the European Union, you have a 30-day right of withdrawal from the date of delivery, allowing you to return your order for any reason.

• Items must still meet our standard return criteria
• Proof of purchase is required
• Return shipping costs are your responsibility unless the item is faulty